Servicing

At Luminate Home Loans, our mission is to unlock people's full potential through finances and provide them with clarity at every step along the way. We make lending approachable by bringing transparency and consistency to every part of the financial world - guiding people to decisions that they feel are in their best interest. It's our goal to help you feel informed and engaged at every turn. Whether you're a first-time home buyer, you're looking to refinance, or have a unique situation, we'll help you understand all the options, so you can have the home of your dreams.

Congratulations! You are one step closer to becoming an official homeowner. Now that you have closed on your loan, you will receive a few letters confirming a couple things:

1) The owner of your loan.

2) Any details surrounding the servicing.

We understand that this process may get a little confusing but no worries, we are here to help you! 

Contact us at servicing@goluminate.com with all questions you may have.

Your first payment due is outlined within your closing documents along with a “First Payment Letter” that should be included in the copies of your documents received at closing. In addition, you will receive a billing statement prior to your first payment due that includes the details. This may be directly with Luminate Home Loans or may be with another servicing company

Online payments are dependent on the owner of your loan.  If your first payment is owed to another servicing company, the welcome package and/or billing statement will include any payment options/methods.

Where you send your first payment ultimately depends on the timing of when your loan closes. You will receive a letter from Luminate Home Loans servicing within 15 days of closing telling you where to send your payment, which may be directly to Luminate Home Loans or to another servicing company.

You should always reach out to the designated servicer first, as they would be the best resource.

If you are unable to resolve the issue or need additional clarification, you can always reach out to us at servicing@goluminate.com or call 1-866-830-7156 and we will do our best to assist!

The mortgage servicer does 3 things:

1) It handles the collection of payments and remits to any investor/agency based on that company’s required specifications.

2) It ensures the mortgage servicing is handled in accordance with any investor/agency guidelines that are published and can be quite lengthy. (Ex. specific government mortgage programs have guidelines for servicing that can range into the thousands of pages.)

3) It also handles escrow disbursements to various third parties, provides billing statements and annual tax forms, as well as any collection/loss mitigation services.

The servicing company will provide a welcome package in the mail (and possibly via email) that includes contact information and instructions for registering online. If you do not see a welcome package or lose this information, email servicing@goluminate.com for assistance.